At Hand Out Gloves, we respect the privacy of our users and are committed to protecting it. This Privacy Policy explains how we collect, use, and disclose information from you when you visit our website handoutgloves.shop (the “Site”), make a purchase, sign up for our mailing list, interact with us on social media, or otherwise engage with us.
Information We Collect
We collect information in several ways from different parts of our Site and other channels.
Information you provide directly to us
We collect information directly from you in a number of ways on our Site.
- Account registration. We collect information from you when you register for an account, place an order, or sign up for our mailing list. This may include your name, email address, phone number, billing and shipping addresses, payment information, user name and password.
- Orders. We collect information about the products and services you purchase from us and any additional information you provide during checkout in order to process your orders.
- Surveys. Occasionally we may ask you to complete an optional customer satisfaction survey. If you choose to participate, we will collect information from your responses.
- Contact us. If you contact us directly, we collect information about the reason for contacting us as well as any other information you choose to provide.
Information we collect automatically
We also collect some information automatically:
- Log data. As with most websites and apps, our servers automatically collect log data when you interact with our Site. This may include your IP address, access dates and times, browser type and language, Internet service provider, referring/exit pages and URLs, the pages or features of our Site that you browse, number of clicks, landing pages, pages viewed and the order of those pages, the amount of time spent on particular pages, and other usage statistics.
- Cookies. We use cookies and similar technologies on our Site. Cookies are small text files placed in site visitors’ computer browsers to store their preferences and settings. They allow us to recognize you, customize your experience, and perform analytics. You can control how and whether cookies will be accepted by configuring your browser settings. However, disabling cookies may prevent you from using some parts of our Site.
- Pixel tags and other similar technologies. We use pixel tags (also known as web beacons and clear GIFs), which are small blocks of code installed in or on our webpages, ads, or emails. They are used in combination with cookies to understand how you interact with our Site, emails, and online ads.
- Google Analytics. We use Google Analytics to help us measure traffic and usage trends for our Site and to understand more about the demographics of our users.
Information we receive from other sources
We receive some information about you from other third-party sources:
- Social networks. If you access our Site through your social media accounts, we collect information made available to us through the social media platform from the profile you make available. The information we have access to varies by social media platform and your privacy settings, but may include your name, email address, friends list, age range, gender, user name, profile picture, and any other information you permit the social network to share with third parties.
- Other third-party services. We also may receive information about you from third parties such as marketing partners, public databases, data brokers, and our joint marketing partners. This may include demographic data, information about your interests and purchase history, and contact details.
How We Use Information
We use the information we collect for the following purposes:
- Provide our products and services to you
- Process your orders and returns
- Communicate with you about your account, orders, and our products and services
- Personalize your experience using our Site
- Provide customer service and respond to your requests and questions
- Improve and optimize our Site, products, services, and customer experience
- Send you product updates, announcements, surveys, newsletters, and other marketing communications
- Administer contests, sweepstakes, promotions, and events
- Detect, prevent, and respond to fraud, intellectual property infringement, violations of our Terms of Service, violations of law, or other misuse of our Site and services
- Comply with legal obligations
- Link or combine information we have collected from various sources for the purposes stated above
- Carry out any other purpose described to you at the time the information was collected
How We Share Information
We disclose information we collect from you to third parties under the following circumstances:
- To our third party service providers. We use third party companies and individuals to facilitate our business, such as website hosting, data analysis, payment processing, order fulfillment, information technology services, customer service, email delivery services, credit card processing, auditing, marketing and communication. These service providers are authorized to access and use your information as needed to perform services for us subject to confidentiality obligations.
- To comply with legal obligations. In certain situations, Hand Out Gloves may be required to disclose personal data in response to lawful requests by public authorities or disclosure may be permitted under applicable laws, including to law enforcement agencies and courts, to meet national security requirements, and to comply with valid legal process. We may also disclose information about you if we determine that disclosure is reasonably necessary to enforce our terms and conditions or protect our operations, users, or others.
- In connection with business transfers. Your information may be transferred to another entity (either an affiliated entity or an unrelated third party) in connection with a corporate merger, consolidation, restructuring, sale of company assets, or other change of control.
- With your consent. We may share information about you with third parties when we have your consent to do so.
- Aggregate or de-identified information. We may disclose aggregate, anonymous, or de-identified information about users for marketing, advertising, research or similar purposes that is not intended to specifically identify an individual.
Legal Basis for Processing Personal Data
Our legal basis for collecting and using the personal information described above depends on the type of information and the context in which we collect it. We normally collect and process this information for the following reasons:
- It is necessary to perform the contract we entered into with you
- It furthers our legitimate interests in pursuing the purposes described in How We Use Information above. Generally, the balancing of our legitimate interests against your privacy expectations does not unduly impact your rights and freedoms.
- It is required or permitted by law, such as recording calls to our customer support line for training, quality assurance, and record-keeping purposes.
- You have given us consent to do so for a specific purpose.
If we ask you to provide personal information to comply with a legal requirement or to perform a contract with you, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not (as well as the possible consequences if you do not provide your personal information). Similarly, if we collect and use your personal information in reliance on our legitimate interests and those interests are not already listed above, we will make it clear to you at the relevant time what those legitimate interests are.
Retention of Personal Data
We retain personal data for as long as necessary to accomplish the purposes outlined in this Privacy Policy, subject to our own legal and regulatory obligations. The criteria we use to determine retention periods include:
- How long is the personal data needed to provide our products and services? This includes such things as maintaining and improving the performance of our products, keeping our systems secure, maintaining appropriate business and financial records, facilitating account recovery, and responding to legal claims.
- Is the personal data of a sensitive type? If so, a shortened retention time would generally be appropriate.
- Have you provided consent for a longer retention period? If so, we will retain data in accordance with your consent.
- Are we subject to a legal, contractual or similar obligation to retain data? Examples can include mandatory data retention laws, government orders to retain data relevant to an investigation, or data retained for litigation.
Your Rights and Choices
You have certain rights and choices about how we handle your information. These include:
- Accessing or correcting your personal data. You can request access to or a copy of your personal data that we have collected, or ask us to correct or update any inaccuracies.
- Objecting to or restricting use of your personal data. You can ask us to stop using all or some of your personal data or to limit our use of it.
- Deleting your personal data. You may ask us to erase or delete all or some of your personal data if there is no need for us to keep it.
- Portability of your personal data. You can ask for a copy of certain of your personal data in a standardized, machine-readable format.
- Right to lodge a complaint. You have the right to complain to a data protection authority about our collection and use of your personal data.
We will consider all requests in accordance with applicable laws. Please note that certain personal data may be exempt from access, correction, objection, restriction, portability, and deletion rights based on applicable law.
To make a request regarding your personal data, please contact us at [email protected]
California Resident Rights
The California Consumer Privacy Act provides California residents with the additional rights listed below. To exercise these rights, please submit a verifiable consumer request to us by contacting us at [email protected]. Only you or someone legally authorized to act on your behalf may make a verifiable consumer request related to your personal information.
- Right to Know and Access. You have the right to request that Hand Out Gloves disclose what personal information we collect, use, and disclose.
- Right to Delete. You have the right to request that Hand Out Gloves delete any of your personal information that we collected from you, subject to certain exceptions.
- Right to Non-Discrimination. The CCPA prohibits discrimination against California consumers for exercising their rights under the CCPA.
Security of Your Information
We use administrative, technical, and physical security measures designed to safeguard your information against loss, theft, misuse, unauthorized access, disclosure, or alteration. Of course, no system is 100% secure, so we cannot provide absolute assurances.
Children’s Privacy
Our Site is not directed to children under 16. We do not knowingly collect personal data from children under 16 without the consent of a parent or guardian. If you believe that we may have collected personal data from someone under age 16, please notify us immediately so we can delete this information.
Links to Other Websites
Our Site may contain links to other websites not operated or controlled by us. The information practices of third party websites are not covered by this Privacy Policy. We are not responsible for the privacy practices or the content of third party websites.
Changes to this Privacy Policy
We may revise this Privacy Policy from time to time to reflect changes in the law, our business practices, or technology. If we modify our policies and procedures, we will post an updated version on this page. Please check back periodically for updates. Continued use of our Site or services after any posted changes constitutes your consent to the changed practices.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
Last updated: March 1, 2023